Terms and Condition

  

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PAYMENTS OPTIONS
Luxurious Cottages accepts the following methods of payment: BACS transfer to our nominated bank account for deposits and balances, details on request.

Credit and Debit cards from the following:

Mastercards Accepted  Visa Accepted  Delta Accepted  Cards Accepted American Express Accepted Dinners Club Accepted Maestro Accepted

We do not charge commission on payments made using debit cards or BACS transfers, but due to banking charges, we charge a 1.25% contribution towards the cost of handling credits cards, except for American Express, where we charge a 1.75%. We are not able to accept payment by cheque.

Terms and Conditions

General

This is a legally binding contract between the property owners, Nick & Barbara Davies, Incleborough House, Lower Common, East Runton, Cromer, NR27 9PG and the holidaymaker. The property owners are also referred to as "we", "us" and “our”.

The holidaymaker is the person who signs the booking form or, in the case of online or telephone booking, the person who makes the payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you" and “your”.

The property referred to being one of our three cottages, Incleborough House or The Brambles or Stable Cottage.

Bookings

A non-refundable booking deposit is payable within one day of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Payment may be made by bank transfer or over the telephone by debit or credit card. If you choose to pay the balance by credit card a handling charge of 1.25% (1.75% for American Express) will apply. No charge will be made for payment by debit card or bank transfer. We do not accept payment by cheque.

Cancellation by the Holidaymaker

The Booking is not transferable. Any cancellation made by the holidaymaker for whatever reason shall be in writing and addressed to the owners at the above address or emailed to enquiries@luxurious-cottages.co.uk

If you cancel, you are still liable for payment of the balance of your holiday rental. We will endeavour to re-let the cottage. If the property is re-let for the whole period for the full price, a refund of all the monies paid (not including the deposit) will be made less an administrative charge of £60 per booking.

If the property is let at a lower price or for part of the period booked, a discretionary refund may be made. If we are unable to re-let the cottage, the holidaymaker is responsible for payment in full. We, therefore, strongly recommend you have adequate and valid holiday cancellation insurance.

Cancellation by the Property owners

The property owners will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owners has to cancel the booking, the property owners will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owners shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Force Majeure

We cannot accept responsibility or pay compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to 
force majeure.

Circumstances amounting to 
force majeure include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the cottage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

The owners shall not be liable to the holidaymaker or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, arise out of or in any way connected with the rental. No term of the contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. If a property that the holidaymaker has booked becomes unavailable or unusable for some reason, then the owners’s obligation will be to (1) provide a suitable alternative property, or failing which (2) to return to the holidaymaker the appropriate monies paid for that property.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owners reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required or investigated.

The property may not be used for commercial purposes or for any purpose which is unlawful.

The property owners reserves the right to refuse entry to anyone, who in the property owners's opinion is not suitable to, or capable of taking charge of, the property.

Number of Guests

The maximum number of people entitled to stay at this property is 16 in Incleborough House, 8 in The Brambles and 6 in Stable Cottage and furthermore, only the total number of people shown on the booking confirmation are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party may be asked to leave immediately without any refund. Holidaymakers may not be substituted by others during the stay without specific approval of the owners, when a charge per person/room may become applicable. Sub letting or assignation of the let is prohibited. We do not accept Hen, Stag or 21st birthday parties.

   Visiting Service Providers

For insurance and health and safety reasons visiting service providers are not permitted in any of our 3 cottages unless the provider has previously provided us with evidence of adequate insurance and has been approved by us prior to your arrival.

Whilst we do not guarantee their services, on request, we can provide a list of visiting service providers that have already been approved by us. If you wish to use any other providers, please inform us prior to booking them, at least 4 weeks before your arrival to enable us to consider their suitability.

 

Using any visiting service providers without our prior approval will be considered a breach of our contract with you.

  Dogs

 

Registered Assistance Dogs are allowed in all three properties without charge. No other dogs can be accommodated in Incleborough House.

Pet Dogs aged 9 months and over are allowed in The Brambles and in Stable Cottage subject to a charge and the following rules. Pets other than dogs are not allowed in any of our properties.

On arrival, we will require to see evidence such as a certificate booklet from your vet relating to your dog that all appropriate vaccinations, including flea treatment, have been regularly carried out on your dog and are up to date. We reserve the right to refuse your dog entry on failure to produce any evidence of your pets up to date vaccinations.

All dogs must be house trained and the number and type of dog must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her dog or any dog belonging to the holidaymaker's party. A charge will be made for any additional cleaning or repairs required including additional treatment of lawn damage however caused. The property owners cannot be held responsible for any accident or injury to a dog during their stay.

Arrival and Departure Time

Every effort will be made to have the property available from 4pm on the day of arrival. The property must be vacated by 10am on the day of departure. Late departure may result in an additional charge being made.

Liability

The property owners takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Safety

Children must be supervised at all times in the house and the garden. Use of all of the facilities of the properties are entirely at the risk of the holidaymakers.

Hot Tub

The hot tub is available 7 days a week from 8am to 10pm. Children under 12 years old must be under constant supervision whilst using the hot tub

All holidaymakers must be familiar with and observe the hot tub rules. Whilst every effort is made to ensure the hot tub water is up to the required temperature on your arrival this cannot be guaranteed.

Behaviour

Behaviour should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards the proprietors or our staff is not acceptable. We reserve the right to enter the property and may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause or harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party. We have the right to cancel your booking, or to instruct you or your party to leave the house immediately, without compensation or refund, should you or any of your party not comply with this agreement.

Cleaning and Breakages

At the end of the holiday the property should be left in a clean and tidy condition. The property owners retains the right to make an additional charge for extra cleaning costs incurred. The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owners (or their representative) prior to departure. The property owners retains the right to make an additional charge for damage and breakages although minor breakages and reasonable wear and tear (in the opinion of the property owners) will not be charged for.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owners (or their representative) immediately it becomes apparent, thereby giving the property owners the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owners will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Return of Breakage Deposit

 

Your breakage deposit, minus any deductions, will be returned to you within 2 weeks of your departure.

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